FAQ

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The order tracking number will be sent via email once your order has been shipped. Using the tracking number, you can track the order status on the respective courier’s website. Tracking order status is currently available for parcels (all items except for lubricants) only.

For lubricants, you will receive an email once your order has been shipped.

Changes in delivery address / phone number / recipient of the item is not allowed after the order has been successfully made. This is one of the precaution steps to avoid fraud attempt. Kindly ensure all the information is correct prior to placing an order.

Email to [email protected] by providing the following information:

  1. Sales Order/Order Confirmation Number
  2. Invoice Number
  3. Delivery Order / Delivery Advise
  4. Consignment Note Number
  5. Contact Number

The order tracking number will be sent via email once your order has been shipped. Using the tracking number, you can track the order status on the respective courier’s website. Tracking order status is currently available for parcels (all items except for lubricants) only.

For lubricants, you will receive an email once your order has been shipped

For self collection at all branches, please only walk-in 2 working days after your placing orders

An order confirmation with the order summary will be sent to you via Email right after you have successfully placed your order.

No, you are not allowed to cancel your booking once you have placed and paid for the order.

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You can manage your personal information at My Account.

At Industrial Valet, we keep the shipping rates as low as possible so that you can enjoy shopping with Industrial Valet at a minimum cost! Our products are categorized into parcels, drums and pails. Each category has its specific shipping rates based on either weight or quantity. Please refer to the tables below for more details:

The shipping rates are subject to changes at times.